Session Description
Students taking online courses require the same level of student services as those on the ground (SACSCOC, 2014). In an effort to meet accreditation guidelines, support the needs of online students, an online advising division was implemented. This service is imperative to ensure students have access to timely academic support while minimizing risks associated with attrition. Using an approach called “shadowing” online academic advisors, engage in advising sessions with students immediately they experience difficulties in an online course. Online academic advising is triggered by Early Alerts, they are electronic referrals initiated by faculty to address a range of situations students face in class. These are data-driven actions capitalizing on collaboration between academic and student services divisions. Ensuring service is provided to students in a timely manner, online advisors are available across three time zones. Advising is delivered via a multiplicity of channels, thus enabling students to be successful in their academic endeavors. The session discusses the framework utilized to implement a 100% online academic advising operation for TCC Connect Campus —a new campus at Tarrant County College— in support of 20,000+ non-traditional students affording students the opportunity to complete an associate degree in less than two years. Attendees will receive information on the importance of implementing a dedicated academic advising for online students..
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