Managing Online Academic Advising through Effective Access, Retention and Student Success

Session Description
Students taking online courses require the same level of student services as those on the ground (SACSCOC, 2014). In an effort to meet accreditation guidelines, support the needs of online students, an online advising division was implemented. This service is imperative to ensure students have access to timely academic support while minimizing risks associated with attrition. Using an approach called “shadowing” online academic advisors, engage in advising sessions with students immediately they experience difficulties in an online course. Online academic advising is triggered by Early Alerts, they are electronic referrals initiated by faculty to address a range of situations students face in class. These are data-driven actions capitalizing on collaboration between academic and student services divisions. Ensuring service is provided to students in a timely manner, online advisors are available across three time zones. Advising is delivered via a multiplicity of channels, thus enabling students to be successful in their academic endeavors. The session discusses the framework utilized to implement a 100% online academic advising operation for TCC Connect Campus —a new campus at Tarrant County College— in support of 20,000+ non-traditional students affording students the opportunity to complete an associate degree in less than two years. Attendees will receive information on the importance of implementing a dedicated academic advising for online students..
Carlos Morales
Carlos Morales, Tarrant County College – TCC Connect Campus, Fort Worth, TX, USA
Dr. Carlos R. Morales is the founding President of TCC Connect Campus at Tarrant County College District, a comprehensive two-year institution providing education to more than 100,000 students annually. As president he manages, directs, and implements TCC policies, programs, and operating strategies for Distance Learning, and Weekend College initiatives for the College. Dr. Morales has extensive online and classroom teaching experience in the areas of Biology, Science Teaching, Education and Instructional Technology. Dr. Morales has published internationally peer-reviewed journal articles on the topics of instructional technology. Morales graduated from the Inter American University of Puerto Rico, with bachelors and masters degrees in Biology and Science Education, and received his doctorate, with a dissertation on Constructivist Learning Environments in Online Course Design, from Capella University. He was a Frye fellow in 2009 and in 2012 the American Association of State Colleges and Universities named him a Millennium Leadership Fellow.
Aubra Gantt
Aubra Gantt, Tarrant County College – TCC Connect Campus, Fort Worth, TX, USA
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