Resource content were determined by consulting four LTEC faculty who are knowledgeable with the program and orientation as subject matter expert, conjointly based on the researcher’s experience as the office manager and LTEC Master’s student, and frequently asked questions by LTEC students. Revisions and improvements were made to the site with feedback and rapid prototyping from 3 iteration of usability tests involving 11 LTEC current students and alumni.
Qualitative and quantitative data from the pre and post surveys, usability tests, and post interview were analyzed to identify any usability issues. Based on Neilsen’s (1995) 5-level scale for rating the severity of usability problems, each problem were rated and fixed by prioritizing highest severity of the usability issue.
Overall, the feedback from the usability study suggested that the orientation resource site is user friendly, easy to navigate, and will be a welcomed addition to existing support provided by the department. Usability testings proved to be an effective means to evaluate such resource site, and the data gained can be rapidly translated into improvements to optimize the user experience. Future step for this project will be to continue to gather data from its target audience, to further improve on usability and expand on the website content to better serve LTEC students.
Kitty Hino, University of Hawaii at Manoa, Honolulu, HI, USAKitty is a Master’s student at the Department of Learning Design and Technology, College of Education, University of Hawaii at Manoa. Her research interests include designing, developing and implementing distance-learning opportunities in student services, leadership training, language and culture exchange.
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